Customer Service Announcement

In order to provide more reliable and effective communications with our customers, Southwestern Pennsylvania Water Authority will soon be implementing an Emergency Notification System provided by SwiftReach Networks, Inc. The Pennsylvania Department of Environmental Protection requires that Southwestern Pennsyslvania Water provide emergency notification in the event of water emergencies known as Tier 1 Emergencies.

The Swift911™ system is designed to make phone calls to specific customers or areas of the Southwestern Pennsyslvania service territory in the event of an emergency or to share important information.

The Swift911™ database has been purchased from a third party data provider and includes telephone numbers in a specified geographic area. It is important that residents and business owners within the Southwestern Pennsylvania Water service area provide contact information such as unlisted telephone numbers or cell phone numbers.

If you would like to provide an alternate number you may do so. The alternate number would be called in the event the primary number is not answered by a person or answering machine.

All calls sent to customers will have the caller ID SOUTHWESTERN PENNSYLVANIA WATER. Your information will NOT be provided to any outside agencies or companies.

To update your information please complete this form. If you do not have access to a computer you may call (800) 356-4168 or (724) 883-2301 or (724) 627-7445 to provide the information.



Contact Information

For Emergencies:

(800) 356-4168 for normal business hours  8:00 AM to 4:30 PM

(724) 592-7792 after business hours

Customer Service Phone Numbers:

(800) 356-4168 or (724) 883-2301 or (724) 627-7445

Normal Business Office Hours:

Monday through Friday
8:00 AM to 4:30 PM

Mailing Address:

Southwestern Pennsylvania Water Authority
P.O. Box 187
Jefferson, PA 15344

Administration Building:

Tier 1 Emergency Notification

If, for any reason, the water quality within our service territory becomes compromised and is no longer meeting or surpassing established standards of water quality assurance, the Water Authority will issue a Tier 1 Emergency Notification.

The PDF link below states the current status and information on any Tier 1 Emergencies that are being issued by the Authority.

For more information on any Southwestern Pennsyslvania Water Authority currently issued Tier 1 Emergency Notification, please call the Southwestern Pennsylvania Water Authority Tier1 Emergency Hotline at (800) 356-4168.

If you need to speak to a Southwestern Pennsylvania Water representative, please call customer service at  (724) 883-2301 or (724) 627-7445.

Download current Tier 1 Emergency Notification Information





Website Links


Southwestern Pennsylvania Water Authority adheres to regulations and guidelines established by the following organizations.  For futher information on these organizations, please go to the links listed below.


  Link   Pennsylvania Department of Environmental Protection (DEP)
The Pennsylvania Department of Environmental Protection (DEP) is the state agency largely responsible for administering Pennsylvania's environmental laws and regulations. Its responsibilities include: reducing air pollution; making sure our drinking water is safe; protecting water quality in our rivers and streams; making sure waste is handled properly; supporting community renewal and revitalization; promoting advanced energy technology; and helping citizens prevent pollution and comply with the Commonwealth's environmental regulations. DEP is committed to general environmental education and encouraging effective public involvement in setting environmental policy.
  Link   Environmental Protection Agency
The Office of Ground Water and Drinking Water (OGWDW), together with states, tribes, and its many partners, protects public health by ensuring safe drinking water and protecting ground water. OGWDW, along with EPA's ten regional drinking water programs, oversees implementation of the Safe Drinking Water Act, which is the national law safeguarding tap water in America.

Payment Methods

Payments by mail or in person

Payments to the Southwestern Pennsylvania Water Authority should be mailed in the envelope provided with your monthly statement or you may personally deliver the payment to the Southwestern Pennsylvania Water Authority Administrative Office.

Southwestern Pennsylvania Water Authority
1442 Jefferson Road
Jefferson, PA 15344