Customer Service Announcement

In order to provide more reliable and effective communications with our customers, Southwestern Pennsylvania Water Authority will soon be implementing an Emergency Notification System provided by SwiftReach Networks, Inc. The Pennsylvania Department of Environmental Protection requires that Southwestern Pennsyslvania Water provide emergency notification in the event of water emergencies known as Tier 1 Emergencies.

The Swift911™ system is designed to make phone calls to specific customers or areas of the Southwestern Pennsyslvania service territory in the event of an emergency or to share important information.

The Swift911™ database has been purchased from a third party data provider and includes telephone numbers in a specified geographic area. It is important that residents and business owners within the Southwestern Pennsylvania Water service area provide contact information such as unlisted telephone numbers or cell phone numbers.

If you would like to provide an alternate number you may do so. The alternate number would be called in the event the primary number is not answered by a person or answering machine.

All calls sent to customers will have the caller ID SOUTHWESTERN PENNSYLVANIA WATER. Your information will NOT be provided to any outside agencies or companies.

To update your information please complete this form. If you do not have access to a computer you may call (800) 356-4168 or (724) 883-2301 or (724) 627-7445 to provide the information.